Returns & Exchanges

We will happily accept a return for a full refund within 14 days of purchase date. All we ask is that you send the items back to us in the original packaging and make sure that the products are in the same condition as when you received them (unworn, unwashed and with original tags).


We offer free returns on orders over 99 Euro in Germany and Austria. Customers are responsible for return shipping under 98 Euro.

Once your return is received and approved, a credit will be made in the original form of payment within 7 days. Unfortunately, we cannot refund the original shipping charges. You will receive a confirmation e-mail once the return has been processed.

Return Address:

Urano eBusiness
In den Zehn Morgen 2 

55559 Bretzenheim